Privacy Policy – H&H Molds, Inc.

H&H Molds, Inc. (“H&H Molds,” “we,” “our,” or “us”) specializes in precision mold manufacturing and tooling solutions. We understand that when you share your project specifications, manufacturing requirements, and business information with us, you’re entrusting us with sensitive data. This Privacy Policy explains how we collect, protect, and use your information through our website at hhmoldsinc.com and in our business operations.

Information We Collect

Manufacturing Project Information

When you request quotes or engage our services, we collect:

  • Technical specifications and drawings for mold projects
  • Material requirements and tolerance specifications
  • Production volume requirements and timelines
  • Quality standards and testing requirements
  • Project budgets and cost parameters

Business Contact Information

  • Company name, address, and industry classification
  • Primary and secondary contact persons
  • Phone numbers, email addresses, and preferred communication methods
  • Purchasing authority and decision-maker information
  • Existing supplier relationships and procurement processes

Website and Digital Interactions

  • Pages visited on our website and time spent viewing content
  • Quote request forms and technical inquiry submissions
  • Downloads of our capability sheets, case studies, and technical resources
  • IP addresses and geographic location data
  • Device information and browser specifications
  • Referral sources and search terms used to find our website

Communication Records

  • Email correspondence regarding projects and quotes
  • Phone call logs and meeting notes
  • File uploads including CAD drawings, specifications, and reference materials
  • Service requests and technical support interactions

How We Use Your Information

Project Development and Quoting

We use your technical specifications and project requirements to:

  • Develop accurate cost estimates and project timelines
  • Design optimal mold solutions for your specific applications
  • Source appropriate materials and manufacturing processes
  • Coordinate with our engineering team and external partners when necessary

Business Relationship Management

Your contact and company information helps us:

  • Maintain professional relationships with existing and potential clients
  • Provide timely updates on project status and delivery schedules
  • Offer relevant new services or capabilities that match your industry needs
  • Invite you to industry events, facility tours, or technical seminars

Quality Improvement and Innovation

We analyze project data and feedback to:

  • Identify trends in customer requirements and industry standards
  • Improve our manufacturing processes and quality control measures
  • Develop new capabilities and expand our service offerings
  • Benchmark our performance against industry best practices

Information Sharing and Disclosure

Manufacturing Partners and Suppliers

We may share relevant project specifications with:

  • Material suppliers to ensure proper sourcing and quality
  • Secondary processing partners for specialized operations (heat treating, coating, etc.)
  • Quality testing laboratories for certification requirements
  • Shipping and logistics providers for delivery coordination

All partners are bound by confidentiality agreements and data protection requirements.

Professional Service Providers

We work with trusted third parties for:

  • Website hosting and IT infrastructure management
  • Accounting and financial services for project billing
  • Legal counsel for contract review and compliance matters
  • Insurance providers for coverage verification and claims processing

Regulatory and Legal Requirements

We may disclose information when required to:

  • Comply with industry regulations and safety standards (OSHA, environmental)
  • Respond to legal subpoenas or court orders
  • Cooperate with government investigations or audits
  • Protect our intellectual property and trade secrets

Data Security and Protection

Technical Safeguards

  • Encrypted file transfer systems for sensitive drawings and specifications
  • Secure cloud storage with multi-factor authentication
  • Regular security audits and vulnerability assessments
  • Backup systems to prevent data loss

Physical Security Measures

  • Restricted access to areas where client information is stored
  • Locked filing cabinets for physical documents
  • Secure disposal of obsolete files and materials
  • Employee training on confidentiality and data handling

Project Confidentiality

We understand that your mold designs and specifications may be proprietary or competitively sensitive. We implement strict protocols to:

  • Limit access to project information on a need-to-know basis
  • Maintain separate storage for different clients’ materials
  • Return or securely destroy project files upon completion or request
  • Honor non-disclosure agreements and confidentiality clauses

Your Rights and Choices

Access and Correction

You have the right to:

  • Review what information we have on file for your company
  • Request corrections to inaccurate or outdated contact information
  • Update your communication preferences and contact methods
  • Receive copies of your project files and specifications

Data Retention and Deletion

  • Active project files are retained throughout the project lifecycle and warranty period
  • Completed project archives are maintained for 7 years for quality and warranty purposes
  • Marketing and contact information is retained until you request removal
  • You may request deletion of your information, subject to legal and contractual obligations

Communication Preferences

You can opt out of:

  • Marketing emails and industry newsletters
  • Invitations to events and facility tours
  • Follow-up communications for declined quotes
  • Promotional materials about new services or capabilities

Industry-Specific Considerations

Intellectual Property Protection

We recognize that mold designs often contain proprietary features and trade secrets. We commit to:

  • Not reverse-engineering or duplicating your designs for other clients
  • Maintaining strict confidentiality regarding your manufacturing processes
  • Respecting your ownership of design files and specifications
  • Implementing additional security measures for highly sensitive projects

Supply Chain Transparency

In our role as a manufacturing partner, we may need to:

  • Verify the source and specifications of materials you provide
  • Coordinate with your other suppliers for integrated projects
  • Share relevant quality certifications and test results
  • Maintain traceability records for regulatory compliance

Third-Party Links and Services

Our website may link to:

  • Material supplier catalogs and technical resources
  • Industry association websites and regulatory bodies
  • Trade publication articles and technical papers
  • Professional development and training resources

We are not responsible for the privacy practices of these external sites and encourage you to review their policies independently.

Updates and Changes

We will notify you of significant changes to this Privacy Policy through:

  • Email notifications to your primary contact
  • Prominent notices on our website
  • Updates included with project communications
  • Annual policy reviews during contract renewals

Contact Information

For questions about this Privacy Policy or to exercise your privacy rights:

Privacy Inquiries

H&H Molds, Inc.

119 S Adams Rd, Spokane Valley, WA 99216

Phone: (509) 924-3770

Project-Specific Inquiries:

Use our secure contact form at https://hhmoldsinc.com/contact-us/ or reach out to your designated project manager directly.

Data Protection Requests:

Submit requests for data access, correction, or deletion through our privacy portal or by contacting our Privacy Officer directly.

This Privacy Policy reflects H&H Molds’ commitment to protecting your confidential information while delivering exceptional mold manufacturing services. We understand the trust you place in us and strive to exceed your expectations for both quality and confidentiality.